Responsible use notice
All information is general and not a substitute for professional advice. Results may vary based
on your situation.
Privacy Policy
Your privacy is essential—here’s how we collect, use, and protect your information at Thumbariqo.
Privacy matters for your financial safety net
Picture this: you sign up for a new financial service and want your information handled with respect. Our privacy policy explains exactly how your data is collected, protected, and used at every step, so you always know what to expect—today and three years from now.
We believe transparency is crucial. Our team follows Malaysian data privacy regulations closely and adapts as standards evolve. This policy covers every aspect of your information journey on our platform.
How we collect your data
Personal information is collected when you register, submit a form, or interact with our site features. We only request details needed for essential site operation and customer support.
Information provided directly by you
- Name and contact information submitted via forms or registration.
- Details shared when you communicate with support or participate in surveys.
- Preferences and settings you configure within your account.
- Feedback you provide on site features or resources.
- Records of your consent for data processing activities.
Information collected automatically
- Device type, browser, and operating system for compatibility.
- IP address and session timestamps for security monitoring.
- Visited pages and navigation patterns to optimize usability.
- Referring website or source, helping us understand site traffic.
- Basic error reports to improve functionality and user experience.
How we use your data
Your personal data helps us provide better services, secure your account, and tailor content to your needs. We also use it to maintain and improve website functionality over time.
- Account creation and secure access management.
- Personalized content and feature suggestions.
- Customer service and technical support.
- Security monitoring and fraud prevention.
- Aggregated analytics to inform improvements.
- Legal compliance and responding to lawful requests.
- Sending important notifications about your account or policy changes.
Our commitment: We are dedicated to protecting your privacy and following all Malaysian laws regarding personal data. Your information is managed responsibly, and we regularly update our processes to align with current regulations.
How data may be shared
We do not sell your personal information. Data may be shared with trusted service providers to deliver site features or with authorities if required by law. All third parties must meet our privacy standards.
Service providers
We work only with trusted providers for services like hosting, analytics, or payment processing. These partners are vetted to ensure they protect your information as carefully as we do.
Legal obligations
We may retain or disclose personal data as required by Malaysian law, such as for tax or regulatory compliance, court orders, or to protect user safety.
Anonymous statistics collection
We gather anonymized statistics to improve website performance and ensure our resources match user needs. These statistics cannot be used to identify individuals directly or indirectly.
Your rights as a user
You have rights over your personal data, including access, correction, deletion, objection, and portability. We are committed to honoring these rights and making it easy to exercise them.
- You may request access to your personal data at any time to review the information we hold about you.
- You can request corrections to your personal information if you find inaccuracies.
- You may request the deletion of your data, subject to legal or contractual retention obligations.
- You can request your personal data in a portable format for transfer to another service.
- You can object to certain processing of your personal information where allowed by law.
- You have the right to request restrictions on how your data is processed under certain conditions.
To exercise your privacy rights or for questions about your data, contact our privacy team via the details above. We strive to resolve requests promptly.
How we keep your data safe
We use technical and organizational safeguards to protect your information from loss, misuse, or unauthorized access. Regular audits, encryption, and staff training help maintain the integrity of your data.
Technical safeguards
- Encryption of sensitive data during transmission and storage.
- Regular updates to systems and software for security.
- Firewalls and network protection to prevent unauthorized access.
- Continuous system monitoring for suspicious activity.
Organizational measures for privacy
- Staff training in data protection best practices.
- Defined procedures for managing privacy requests.
- Limited data access based on staff roles and responsibilities.
- Regular privacy audits and compliance reviews.
Data retention
Personal data is stored for as long as needed to fulfill the purposes described here, or to meet legal and regulatory requirements in Malaysia. Data is securely deleted or anonymized when no longer necessary.
- When you create an account, we collect your name, contact details, and chosen preferences for site usage.
- We track which resources are accessed to improve our materials and offer the most relevant tools.
- Records of your communications with our support team, including emails or form submissions, are retained for customer care and quality assurance.
- Financial data is only collected when strictly necessary to process payments or verify identity.
- We do not use your data for third-party marketing without explicit consent.
If you wish to delete your data, contact us with your request at any time.
International data transfers
Some trusted providers we use may process data in other countries. We take steps to ensure all data transfers comply with Malaysian regulations and offer a similar level of protection.
- Assessing provider compliance with privacy regulations.
- Ensuring contractual protections are in place for data processing.
- Using secure channels for international data transfer.
- Regularly reviewing data transfer arrangements.
Cookies and your data
Cookies support essential features such as secure logins and personalized settings. We use cookies to enhance your experience, remember preferences, and analyze site usage. Details about cookies are outlined in our Cookie Policy.
Cookie types explained
- Essential cookies keep the site working securely and enable core features.
- Performance cookies help us analyze usage and improve the site.
- Personalization cookies customize features and content to your preferences.
- Functionality cookies remember your settings and improve your experience.
You can manage cookie preferences through your browser settings or by following our Cookie Policy guidelines.
Changes to this policy
We may update this policy to reflect changes in the law or our practices. All significant changes will be communicated on our website and take effect immediately upon posting.
- We will notify you if we change how your data is used.
- Major policy updates will be highlighted on our website.
- You may receive notifications about changes to your account or services.
- Significant changes to our privacy practices will be communicated promptly.
Please review this page periodically for the latest updates.
Contact our privacy team
For privacy questions, requests, or concerns, contact our team directly. We aim to respond within three business days with clear, actionable information.
Thumbariqo
The Starling Mall, Lingkaran SV, Damansara Utama, Selangor 47400 Malaysia
Phone: +6013-000 3437
Email: content@thumbariqo.sbs